PRIVACY

CONFIDENTIALITY

Confidentiality and protection of personal information policy

Financement auto CD Inc. (www.autocredit123.ca) aims to provide its customers and users with services that comply with the law and are accessible in a secure manner, in particular with regard to respect for their privacy and the protection of their personal information. To this end, we have implemented within our company a confidentiality policy respecting the Act respecting the protection of personal information in the private sector (hereinafter “the Policy”).

This policy aims to inform you about how Financement auto CD Inc. collects, uses, transmits, stores, shares and protects your personal information when you use its web services.

In order to offer a personalized service, Financement auto CD Inc. may have access to some of your personal information. We ensure that our team processes your information rigorously in compliance with the law and regulations in force in Quebec.

1. Definition of personal information:

Personal information is any information relating to a natural person, which, taken together or separately, allows them to be identified.

2. Types of information collected

In order to optimize the services offered to its customers on the web, our company may collect certain information via its website, including in particular:

First and last name ;
Address ;
Email address ;
Telephone number;
Date of birth;
Marital status;
All other personal information that you voluntarily disclose via the “contact” tab;

This information is provided voluntarily by the user of our web services. When the loan application is handled by our company, additional information will be requested such as pay stubs, employment-related information, identity documents, etc. However, this additional personal information must not be communicated by the user via the website. They will be requested by the Financement auto CD Inc. team when making contact and a method of transmission will be established directly with the customer for security purposes.

Financement auto CD Inc. collects on the web only the personal information described above necessary in the performance of services to customers and strictly to accomplish the purposes for which they are collected. No other use of the information is permitted by the company, unless you consent or it is required by law.

Automatic collection of data on users who visit our website is also carried out, you will find more information on this in section 10 of this policy.

3. Use and disclosure of personal information

Access to personal information transmitted is limited to administrators and employees responsible for meeting customers. The use of the information is restricted to the purposes provided for in this policy.

Personal information transmitted voluntarily is retained throughout the business relationship with the client for the purpose of providing the services requested or agreed upon. The information is also kept for a reasonable period of time for the purposes of processing correspondence sent via our website. When files are archived, access to files that may contain personal information remains limited to administrators only.

Data transmitted over the web will be retained for internal use, but will be destroyed on the web after a reasonable period of time to ensure the privacy of users of our website.

4. Reasons for which personal information is collected

Financement auto CD Inc. uses personal information according to what is agreed at the time of collection or according to the scales established by law and regulations. Personal information collected on our website is used for the following purposes:

Allow the creation of a customer file and update it;
Provide the services requested by the user, process correspondence, including quote/loan or service requests;
Ensure administrative follow-ups;
Allow the optimization of our services by notifying the user of new offers or services that may be offered to them;
Any other use to which the person concerned by the transmission of the information has consented;

5. Communication of personal information.

Financement auto CD Inc. will not transmit to any third party the information of the person concerned transmitted voluntarily or collected automatically via this website.

However, our company does business with collaborators who will have access to the information of the person concerned for the purposes provided for in section 4. These collaborators are subject to confidentiality agreements.

As provided by law, our company may be required to disclose personal information following an order from a court of common law or administrative law, a body duly authorized by law or in the cases provided for by law and regulations in force. force.

6. Your consent

Financement auto CD Inc. does not collect any personal information from you without obtaining your consent, subject to the exceptions provided for by law.

Also, our company only collects the personal information necessary to carry out the services to be provided.

At any time, when collecting personal information, you have the right to refuse to communicate personal information to us, subject to the exceptions provided for by law. In addition, at any time and following reasonable notice, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information. However, such a situation could prevent Financement auto CD Inc. from offering you certain services or could limit their scope.

In certain cases, Financement auto CD Inc. may, for secondary purposes, ask you for your consent to send newsletters by email or to transmit information on services or products, etc. At any time, you can withdraw your consent without affecting the services provided by our company.

7. Security measures put in place for the retention of information:

Financement auto CD Inc. keeps personal information in paper or digital format for as long as necessary to achieve the purposes provided for in this policy. The nature of the service is taken into account in the retention period of the information.

Our company ensures that it complies with legal standards for the protection of personal information, whether during the collection of information or its transmission to a third party for the execution of the mandate. Data transmitted by users will be destroyed on the web at reasonable intervals in order to preserve the confidential nature of the data transmitted.

Financement auto CD Inc. maintains a service for the prevention of incidents related to respect for confidentiality.

8. Department responsible for the protection of personal information

To ensure the security and confidentiality of personal information, our company has a personal information protection officer. Its role is to monitor and supervise the management of personal information, to implement and maintain internal policies and applicable procedures, in addition to taking care of the management of any potential incident related to personal information. The contact details for contacting the manager are as follows:

Name: Chantal Dinardi

Telephone number: 1-844-377-7993

Email address: info@financementautocd.com

9. User rights

At any time, you can request access to your personal information. You can request their modification or deletion. You have the right to withdraw or confirm your consent, to restrict the use of information about you or to obtain a copy. You may exercise any right provided by law.

To exercise your rights, we invite you to make a written request to the person responsible for the protection of personal information at the contact details indicated in paragraph 8 of this policy.

10. Management of connection cookies (Cookies)

Financing auto CD Inc. may use cookies. Cookie files or more commonly called cookies are files that are used to store data on your interactions on our website. In order to achieve the purposes described below, cookies automatically collect certain data during your browsing. The elements collected in the manner described below cannot allow precise identification of the user.

When you enter our website, you are informed that we use cookies as part of your navigation on our website. You can deactivate them. However, this option could reduce the quality of your experience on our website.

Cookies are used for performance purposes, but also for analytical purposes to determine your preferences when browsing our website (e.g. language, province, country), to compile data on the number of users who visit our website, but also to improve the quality of our services, to facilitate access and navigation on our website and to analyze our performance.

Financement auto CD Inc. may also resort to the use of “CAPTCHA” testing using means of authentication by questions and answers in order to restrict access to certain web pages, sections of the website and control access.

Analytics services (e.g. Google Analytics) may be used to increase the performance of our website and collect information as soon as a user accesses or navigates our web page.

The site includes a chat tool which can store the questions and answers sent in order to personalize the service.

The data collected automatically by these various tools and cookies may include, among other things, IP address, identification of electronic devices used to access the website, your operating systems, data on pages viewed, times and dates of consultations, pages previously consulted, interests and behavior of the user on the web page.

11. Redirection to other sites

The autocredit123.ca website, operated by Financement auto CD Inc. may include redirects to other websites or include contact forms by third party service providers. By this policy, the user is informed that a redirection is carried out in particular towards Assurancia. The user can, on our website, fill out a contact form to request information from Assurancia. The information transmitted will not be brought to the attention or communicated to Financement auto CD Inc., they will be transmitted directly to Assurancia. To find out how this information will be protected, retained, used or destroyed, please refer to their privacy policy.

Financement auto CD Inc. informs you that this policy only applies when using its website. This policy does not apply to sites to which you will be redirected. Financement auto CD Inc. is not responsible for these sites and cannot protect their content, their access or the protection associated with the information that you may transmit to them. Any personal information transmitted to other websites is subject to their policies. We therefore invite you to read their policy.

12. Updating this policy

In order to comply with current laws and regulations, financing auto CD Inc. regularly updates this policy. Please note that a notice may be sent to you to inform you of the modifications made to this document. This policy is available on our website at all times and we invite you to consult it regularly.

13. Communication

For any questions relating to this policy, we invite you to contact the person responsible for the protection of personal information whose contact details are described in paragraph 8.

Updated on 2024-03-12